Shipping Delivered
Orders placed by 3:30pm ET generally ship same day. Orders placed over the weekend or on a holiday will generally ship the next business day.
Most orders deliver within 2 - 6 business days from the date of shipment.
International orders ship Express (DHL) and rate is based on destination and weight.
Frequently Asked Questions
Where do you ship?
Where do you ship?
We ship worldwide.
Which carriers do you use?
Which carriers do you use?
We utilize a mix of reliable carriers such as UPS, Fedex and US Postal Service to ensure your order is delivered in a secure and timely manner. After the order is placed, the system automatically selects the most efficient shipping method based on destination, size, and weight.
To expedite your shipment, we offer Fedex 2 Day delivery.
International orders ship Express (DHL).
When does my order ship?
When does my order ship?
Orders placed by 3:30 PM ET and made by us (StoreYourBoard and Teal Triangle) ship same business day. Otherwise your order ships next business day from our Troy, Virginia warehouse
Remaining products ship direct from the manufacturer within 3 - 5 business days. Log racks are made-to-order and take up to 2 weeks to ship.
Multiple item orders may ship separately.
Note, business days exclude Saturday, Sunday and holidays.
When will my order arrive?
When will my order arrive?
Most domestic orders deliver within 2 to 6 business days.
International orders deliver within 4 to 10 business days.
Log Racks are made-to-order and ship in 2 weeks.
Note, business days exclude Saturday, Sunday and holidays.
You will receive a shipment notification email with tracking once your order ships.
When will I receive my refund?
When will I receive my refund?
Once we receive your item(s) and confirm they meet the conditions for return, we'll credit your refund minus the flat rate return fee and original shipping charges (if applicable), to your original payment method.
Please allow 10 business days to see your refund. All returns are subject to our Terms of Use.
How do I change or cancel my order?
How do I change or cancel my order?
We cannot change or cancel orders once they've been processed.
If you need to change or cancel your order, contact us as soon as possible using our contact form. Please include your order# in the change/cancel order request.
Can I expedite my shipment?
Can I expedite my shipment?
Yes, for most of our products. There are a few exceptions where this service is not available. We offer expedited FedEx services at checkout: Ground and FedEx 2 Day.
All international orders ship Express (DHL).
Do you ship to P.O. Boxes?
Do you ship to P.O. Boxes?
No, we do not ship to PO boxes.
Please note: StoreYourBoard utilizes a mix or reliable carriers to ensure your order is delivered in a timely and secure manner. StoreYourBoard will not be responsible for delivery delays due to unforeseen circumstances beyond our control, such as delays due to severe weather, natural disasters, or strikes.
