FAQs
Orders
How do I track my order?
How do I track my order?
You will receive a tracking number from us after your order ships.
Please check your spam/junk folders.
If you are unable to locate the email(s), please contact us at and we will be happy to help!
Do you offer volume discounts?
Do you offer volume discounts?
Yes, fill out our business application if you’re a garage makeover expert, interior designer, HOA, outdoor retail or rental shop, or other industry business.
If you have questions about our business program, please contact us and we would be happy to help!
Can I change or cancel my order?
Can I change or cancel my order?
We're only able to change or cancel orders that have not been processed.
Please fill out the contact form as soon as possible.
Unfortunately, we're unable to change or cancel orders once they've been processed.
Do you price match?
Do you price match?
Lowest Price Guarantee
If you find StoreYourBoard or Teal Triangle products sold by a different online retailer at a lower price within 7 days of your purchase, we will match the competitor's advertised price.
- The item must be in stock, and the price must be currently listed.
- The item must be sold by a U.S.-based online retailer authorized by StoreYourBoard.
- The item must be identical and in new condition (Outlet items are ineligible for price-match).
Price-match discounts cannot be combined with any other offers or promotions. All pricing must be verifiable online, and approval for price matching is made at the discretion of StoreYourBoard.
If a product you find matches these conditions, contact us.
Returns
What if I want to return my item?
What if I want to return my item?
Fill out the Return Request Form
You have 60 days from delivery to return items eligible for return.
Note, we are unable to provide pre-paid shipping labels for international orders (shipped outside the United States).
What if I want to exchange my item?
What if I want to exchange my item?
To exchange a product, please return your original purchase following the return instructions above and then place a new order.
Submit a return request to purchase a flat rate return label and expedite the process.
What can I expect for return fees?
What can I expect for return fees?
We offer flat rate Fedex return labels for shipments within the US.
Item Cost / Return Label Fee
Less than $30 - $5.99
$31 to $200 - $9.99
$201 to $300 - $20
$301 to $400 - $30
$401 to $500 - $40
$501+ - $50
What if my order arrives damaged?
What if my order arrives damaged?
Fill out theReturn Request Form as soon as possible and we'll make it right.
Shipping
When does my domestic order ship?
When does my domestic order ship?
Orders placed by 2 PM EDT and made by us (StoreYourBoard and Teal Triangle) ship same business day. Otherwise your order ships next business day from our Troy, Virginia warehouse and typically delivers within 3-5 business days.
Products not branded as StoreYourBoard or Teal Triangle ship direct from the manufacturer and may take up to 5-7 business days to deliver. Log racks are made-to-order and take up to 2 weeks to ship.
Multiple item orders may ship separately.
Note, business days exclude Saturday, Sunday and holidays.
We cannot guarantee our carriers' performance against unexpected delays, especially during inclement weather or the busy holiday season.
What are my shipping options?
What are my shipping options?
We utilize a mix of reliable carriers such as UPS, Fedex and US Postal Service to ensure your order is delivered in a secure and timely manner. After the order is placed, the system automatically selects the most efficient shipping method based on destination, size, and weight.
To expedite your shipment, we offer Fedex 2 Day delivery.
Can I choose expedited shipping?
Can I choose expedited shipping?
Yes. If you need your order quickly, we suggest selecting Ground or Fedex 2 Day delivery at checkout.
FedEx 2 Day delivery is not an option for a few products, such as surfboard bags.
Do you ship internationally?
Do you ship internationally?
Yes, the majority of our products ship internationally. If a product is not able to be shipped to your country, you will be notified on the product page.
Do you ship to PO Boxes?
Do you ship to PO Boxes?
No, we do not ship to PO Boxes.
International
Orders shipping outside the United States have a different return and shipping policy.
How can I return my order if I live outside the U.S.?
How can I return my order if I live outside the U.S.?
For international orders, or orders outside of the contiguous United States, please note that you are responsible for the cost of return shipping as we do not currently offer pre-paid return shipping labels for international orders. You must ship using a trackable carrier. Original shipping charges and duty/taxes are non-refundable.
Please fill out our return form to begin the process.
Are duties and taxes paid upfront?
Are duties and taxes paid upfront?
Duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).
Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.
When will I receive my order?
When will I receive my order?
International orders ship via Express (DHL) and generally deliver within 3 - 10 business days, depending on the destination.
What products can ship outside the U.S.?
What products can ship outside the U.S.?
We ship our StoreYourBoard and Teal Triangle branded products.
Outlet items and 3rd party vendor products are ineligible for international shipping.
