We're only able to change or cancel orders that have not been processed.
Please fill out the contact form as soon as possible.
Unfortunately, we're unable to change or cancel orders once they've been processed.
We design & manufacture most products sold on our website and do not offer price matching.
Our commitment is to provide our customers with the highest quality products at the lowest possible pricing with no middlemen.
To exchange a product, please return your original purchase following the return instructions above and then place a new order.
Submit a return request to purchase a flat rate return label and expedite the process.
We offer flat rate Fedex return labels for shipments within the US.
Item Cost / Return Label Fee
Less than $30 - $5.99
$31 to $200 - $9.99
$201 to $300 - $20
$301 to $400 - $30
$401 to $500 - $40
$501+ - $50
Orders placed by 2 PM EDT and made by us (StoreYourBoard and Teal Triangle) ship same business day. Otherwise your order ships next business day from our Troy, Virginia warehouse and typically delivers within 3-5 business days.
Products not branded as StoreYourBoard or Teal Triangle ship direct from the manufacturer and may take up to 5-7 business days to deliver. Log racks are made-to-order and take up to 2 weeks to ship.
Multiple item orders may ship separately.
Note, business days exclude Saturday, Sunday and holidays.
We cannot guarantee our carriers' performance against unexpected delays, especially during inclement weather or the busy holiday season.
We utilize a mix of reliable carriers such as UPS, Fedex and US Postal Service to ensure your order is delivered in a secure and timely manner. After the order is placed, the system automatically selects the most efficient shipping method based on destination, size, and weight.
To expedite your shipment, we offer Fedex 2 Day delivery.
Yes. If you need your order quickly, we suggest selecting Ground or Fedex 2 day delivery at checkout.
We ship domestically to all 50 states in the US.
We will begin offering worldwide shipping in November 2023. Join our email list to be notified.
No, we do not ship to PO boxes